AWS Support Engineer

Overview

AWS DevOps Support role providing L1, L2 and L3 production support for Post Trade Processing applications (Middle-Office, Back-Office and Settlements).

What you'll do

• Provide L1, L2 and L3 support to various Post Trade Processing applications (Middle-Office, Back-Office, Settlements).
• Work on service requests using the Incident / Problem / Service management workflow, raised by business users, and provide resolution.
• Work closely with SMEs on such requests as needed.
• Work independently and represent status on different tasks with SMEs.
• Implement methods for continually improving support systems and processes.
• Provide application and system monitoring.
• Handle Change Management.
• Provide release management services.
• Perform fail-over and manage disaster recovery activities.
• Support day-to-day operational activities across multiple Post Trade Processing applications and ensure timely resolution of issues.
• Coordinate with internal teams and stakeholders to maintain service quality and application availability.
• Monitor application performance and proactively identify potential risks that may impact business operations.
• Participate in incident triage, root cause analysis, and follow-up actions to prevent recurring issues.
• Assist in maintaining operational documentation and support procedures in line with organizational standards.

What you'll need

• Production Support / DevOps / SRE experience (minimum 4 years).
• AWS and Snowflake.
• DevOps / SRE.
• Various RDBMS (Oracle, MS SQL Server, Sybase etc.).
• Batch Job Schedulers (TWS / Autosys).
• Operating systems: Windows and UNIX.
• Scripting (Python).
• Incident Management.

Nice to have

• Prometheus / Grafana.
• Knowledge of Capital Markets (trade lifecycle, settlement process).
• Knowledge of SWIFT.
• Knowledge of Settlement Applications.
• Familiarity with enterprise support environments and operational best practices.

Details

• Location: Sarjapur, Bengaluru, Hinjewadi Phase 1 - Pune.
• Shift time: EMEA.