Banking App support engineer

Overview

Application Support engineer providing L1/L2 24/7 banking and payments application support, analysing, debugging and resolving production issues.

What you'll do

• Provide L1/L2 24/7 application support for banking and payments applications.
• Analyse, debug and resolve production issues.
• Perform incident management and resolution, fine tuning and root cause analysis.
• Check logs and monitor applications.
• Work closely with the business and IT teams to analyse business requirements and resolve production issues.
• Identify automation scope.

What you'll need

• 5 to 10 years experience in providing L1/L2 application support for payment systems UPI, NEFT/RTGS, ATM, DCMS, 42CS, Getepay and Fraud risk management applications.
• Very good understanding of Recon, batch processes, Core banking systems etc.
• Knowledge of systems like Flexcube Retail (FCR) India banking system, Onboarding Systems, Lending, Internet Banking, Mobile Banking, Payments, CRM etc.
• Good exposure to customer onboarding process, KYC, API integration, workflows etc.
• Ability to write complex SQL queries, mapping tables from source to target systems.
• Knowledge in banking domain, especially for India specific requirements.
• Strong technical acumen and deep working knowledge of Agile Methods, Service Architecture and Integration.
• Strong ability to influence, collaborate and build relationships with key stakeholders, vendors, and cross-functional teams.
• Strong experience with SQL, Linux, Oracle, IIS, DevOps, API, troubleshooting, application monitoring, log checking, incident management and resolution, fine tuning, root cause analysis, scripting and automation skills.

Nice to have

• Software Engineering Life Cycle deliverables for banking projects.
• Experience in using and implementing DevSecOps processes.

Details

• Job location: Thrissur/Cochin/Kerala.
• Hybrid-friendly work culture.