Application Support Engineer

Overview

Application Support Engineer role acting as a software detective, providing a dynamic service to identify and solve issues within multiple components of critical business systems.

What you'll do

• Act as an SME, collaborate with and manage the team to perform.
• Take responsibility for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for the immediate team and across multiple teams.
• Coordinate with stakeholders to prioritize and address system issues efficiently.
• Mentor junior team members to enhance their problem-solving capabilities and technical knowledge.
• Drive continuous improvement initiatives to optimize support processes and system reliability.

What you'll need

• Must have: proficiency in IBM Tivoli Netcool.
• Minimum 5 years of experience in IBM Tivoli Netcool.
• Strong troubleshooting skills to diagnose and resolve complex system issues.
• Experience in monitoring and managing enterprise-level IT infrastructure.
• Ability to analyze system logs and performance metrics to identify anomalies.
• Familiarity with incident management and escalation procedures.
• Effective communication skills to collaborate with cross-functional teams and stakeholders.
• 15 years full time education.

Details

• Location: Bengaluru office.