Banking Fraud & Scams Insight Analyst

Overview

Analyst role supporting the Banking Fraud & Scams team, focused on end-to-end fraud and scam journeys across banking products and delivering data-driven insight.

What you'll need

• Strong understanding of end-to-end Fraud and scam journeys across Banking products.
• Experience in customer journey mapping, process design, and service blueprinting using relevant journey mapping tools, for example Figma, Visio etc.
• Proven experience working in Agile delivery environments with hands-on use of Jira for backlog management, prioritization, and sprint execution.
• Strong analytical and problem-solving skills with experience working on large and complex datasets.
• Experience translating customer, business, and operational requirements into product solutions and enhancements.
• Ability to collaborate effectively with cross-functional stakeholders across Business, Technology, Operations, Risk, and Control functions.
• Expertise in SAS, SQL, Hadoop, Python and Advanced Microsoft Excel.
• Strong SQL capability.
• Ability to work with MI reporting and analytical outputs.
• Strong analytical mindset.
• Communication and stakeholder management skills.
• Ability to support AVP, VP and the wider Banking & Fraud Strategy team.

What you'll do

• Produce and maintain scheduled MI reporting.
• Deliver insight and analysis to support impact assessments and complex data requirements.
• Provide guidance and technical support to colleagues developing their own SQL capabilities.

Nice to have

• Fraud and scam knowledge, particularly focused on Non-Plastic transaction types, such as cash, cheque, International Payments, Faster Payments.
• Experience working within a financial institution.
• Broader fraud domain expertise.

Details

• Based out of Gurgaon.