Building Operations, Facilities Services

Overview

Guest relations front office role responsible for creating the organization's first impression, greeting and assisting clients, guests and visitors daily, and managing the front office to company policies and KPIs and SLA targets.

What you'll do

• Greet visitors and clients with friendly, courteous front office service reflecting the client's corporate image.
• Notify site personnel immediately of guest arrivals and follow up with calls where guests are not picked up, coordinating with the host or sponsor.
• Issue visitor badges, temporary cards, service badges and new joiner ID and access cards, and follow up on their return with stakeholders.
• Provide safety briefings and emergency/safety brochures to clients, visitors and interview candidates.
• Follow Accenture-specific processes and manuals.
• Ensure visitor admission is properly authorized and maintain the visitor log book, booking taxis if required.
• Assist visitors with special needs or disabilities.
• Ensure basic cleanliness of the lobby, lifts and public areas.
• Scan laptop details and check Government ID documents.
• Handle client, visitor and sponsor complaints and feedback, escalating per the escalation matrix.
• Coordinate with the night shift front office executive to receive details of large parties and have badges ready on arrival.
• Follow client safety and security protocols.
• Carry out daily reconciliation and shredding of daily badges.
• Participate in emergency evacuation procedures, including crisis management and business continuity.

What you'll need

• Excellent communication skills.
• Strong customer service drive.
• Outstanding problem solving skills.
• Ability to work flexible hours.
• Quick learner with ability to motivate self.
• Proven working experience as a guest relations executive.
• Confidence in presenting to clients.
• Hands-on experience using visitor management software and MS Office.
• Strong team player in a customer service team environment.

Details

• On-site, Pune, MH.
• Scheduled weekly hours: 48.