Business Analyst

Overview

Business Analyst IV role in HPE Operations providing senior-level business operations and strategy support through financial analysis, performance governance, data management, visualization, AI-enabled insights, and workflow automation. Third-party and vendor management is a supporting responsibility.

What you'll do

• Lead recurring business operations, governance processes, performance reviews, and management reporting.
• Establish, track, and improve operational KPIs, scorecards, and action plans.
• Partner with Delivery, Finance, Workforce Management, Sales, and other functions to execute business priorities.
• Identify performance gaps, risks, and dependencies, and drive agreed actions to closure.
• Support development and execution of business strategy by translating organizational priorities into measurable operating plans, KPIs, initiatives, and governance actions.
• Conduct market, portfolio, financial, and operational analysis to identify strategic risks, growth opportunities, productivity levers and investment priorities.
• Develop scenario analyses and decision frameworks that help leadership evaluate strategic options and trade-offs.
• Track strategic initiatives, benefits, milestones, dependencies, and outcomes, and provide clear recommendations when corrective action is required.
• Support business planning, budgeting, forecasting, and financial performance reviews.
• Analyze revenue, cost, margin, productivity, workforce, and operational performance.
• Perform variance and trend analysis and translate findings into clear recommendations.
• Identify opportunities for cost optimization, improved predictability, and operational efficiency.
• Manage, reconcile, and analyze large and complex operational and financial datasets.
• Use advanced Microsoft Excel capabilities, including PivotTables, complex formulas, lookups, Power Query, and reporting automation.
• Develop dashboards and management reporting using data visualization tools such as Microsoft Power BI.
• Improve data quality, reporting consistency, accuracy, controls, and automation.
• Translate detailed data into meaningful trends, risks, opportunities, and executive-level insights.
• Identify and implement practical AI and automation use cases that improve reporting, analysis, forecasting, data quality, and operational productivity.
• Use tools such as Microsoft Copilot, Power Automate, Power Query, and Power BI capabilities to streamline recurring workflows and reduce manual effort.
• Apply generative AI responsibly to synthesize information, identify patterns, develop management insights, and accelerate business decision support.
• Partner with technology, data, and process owners to define requirements, validate solutions, and support adoption of automated workflows.
• Maintain appropriate human oversight, data protection, access controls, and validation when using AI-generated outputs.
• Apply structured problem-solving and root-cause analysis to business and operational challenges.
• Identify opportunities to simplify processes, reduce manual effort, and improve productivity.
• Support transformation and continuous improvement initiatives with measurable outcomes.
• Develop practical solutions and coordinate implementation across stakeholders.
• Support third-party and vendor governance as part of broader business operations activities.
• Assist with monitoring vendor performance, cost, operational KPIs, risks, and improvement actions.
• Coordinate vendor-related reporting and reviews with Delivery, Finance, Procurement, and other stakeholders.
• Provide data and analysis to support vendor performance and cost optimization discussions.

What you'll need

• 15+ years of relevant professional experience in business operations, professional services operations, delivery operations, PMO, quality, finance operations, business analysis, or a related function.
• Graduate degree, preferably in Business Administration, Operations Management, Commerce, Finance, Economics, or a related business discipline.
• Strong experience in business operations, governance, performance management, and decision support.
• Demonstrated experience supporting business strategy development and execution, including strategic planning, scenario analysis, initiative governance, and translating priorities into measurable operating actions.
• Excellent financial acumen, including understanding of revenue, cost, margin, budgeting, forecasting, and business performance.
• Advanced proficiency in Microsoft Excel and spreadsheet/data management.
• Strong data visualization and management reporting capabilities, preferably using Microsoft Power BI.
• Demonstrated capability in applying AI and automation tools to business analysis, reporting, process improvement, or decision support.
• Excellent analytical, structured problem-solving, written, verbal, presentation, and stakeholder-management skills.
• Demonstrated ability to work with senior leaders and across functions in a complex, matrixed organization.

Nice to have

• Bachelor's degree in Business Administration, Operations Management, Finance, or a related discipline. Master's preferred.
• Project management or quality/continuous improvement certification, such as PMP, PRINCE2, or Lean Six Sigma.
• Experience in professional services, technology services, or another complex service-delivery environment.
• Exposure to third-party or vendor governance and management.
• Experience working across countries, cultures, and geographically distributed teams.

Details

• Hybrid role: work on average 2 days per week from an HPE office.
• Location: Chennai, Tamil Nadu, India.