Business Analyst, Associate

Overview

Associate Business Analyst on the Luminate Online services team, supporting non-profit and NGO clients with online fundraising platform configuration, execution and quality control, staffed in India to support US-based services staff.

What you'll do

• Learn the Luminate Online platform and become expert in its features and functionality
• Perform Luminate Online system configurations for clients, during implementations or ongoing as part of normal fundraising activities
• Execute scheduled tasks for clients, e.g. sending email campaigns, preparing reports, updating content for web pages or emails
• Conduct quality control tests for both standard and custom functionality
• Assist senior Business Analysts as part of services engagements
• Write documentation for internal and client consumption
• Leverage AI-assisted tools to accelerate delivery and improve quality and actively experiment with emerging capabilities as they evolve

What you'll need

• Knowledge and understanding of online fundraising, ideally in the space of NGO/non-profit organizations
• At least 1 year of full-time professional experience
• Excellent written English
• Comfortable to work in EST hours
• Technical aptitude for learning software applications
• Basic understanding of HTML, CSS, Javascript, but no need to be a developer
• Must be self-motivated and able to learn and work independently
• Ability to multitask on concurrent projects, and deliver work on time on deadlines agreed to with clients

Details

• Work location: Sky tech, Financial District, Hyderabad, India
• Work schedule: primarily U.S. business hours, 5:30 PM to 2:30 AM IST, with occasional flexibility to collaborate with U.S.-based teams
• Participation in after-hours support rotations and select holiday coverage may be required based on product, region, or business needs