Customer Experience Executive - Trimulgherry (Hyderabad)

Overview

Customer Experience Executive responsible for resolving customer issues, keeping customers updated, analysing trends, supporting clients, managing service schedules, maintaining records and tracking performance metrics, working as part of a multi-functional team.

What you'll do

• Collaborate with departments to address issues, ensure resolutions are implemented effectively, and provide complaint data reports as required.
• Keep customers informed about the progress of their complaints and provide timely answers and solutions.
• Analyse complaint trends to identify areas for improvement.
• Provide ongoing support to clients.
• Track and monitor client engagement while offering updates and actionable recommendations.
• Address and resolve client inquiries, concerns and feedback.
• Track service plans and delivery schedules for top clients.
• Share weekly, fortnightly and monthly updates with clients to ensure transparency and alignment.
• Maintain accurate and up-to-date client records, and reorganise processes as necessary to adapt to evolving requirements and customer needs.
• Track key performance metrics to measure success.

What you'll need

• Graduation.
• 1 - 2 years of customer handling experience (B2B/B2C).
• Local language and English.
• Effective communication skills.
• Accountability.
• Self-motivated.
• Collaboration.
• Organised.
• Problem-solving skills.

Details

• Individual contributor role.
• Key working relationships: internal team and external stakeholders.
• Location: Tirumalagiri, Telangana, India (Trimulgherry, Hyderabad).