Executive Service Planner - Hyderabad

Overview

The Service Planner / Sr. Service Planner is responsible for end-to-end service planning, data accuracy, system usage, productivity monitoring, and coordination with cross-functional teams to ensure smooth and timely service delivery.

What you'll do

• Develop proficiency in company software (iCABS, SCP, etc.) and ensure 100% active and >95% usage of Service Companion (SCP)
• Support digital transition and maintain the accuracy of consumption, TOS, and service data
• Coordinate with IT for new users or device-related issues
• Ensure error-free documentation and adherence to the ticket-based callout process
• Organise daily/weekly/monthly service schedules for all technicians across contract, jobbing, renewals, and complaints
• Prioritise planning to reduce service backlog and ensure "On-Time" delivery
• Liaise with Sales/Service teams to accommodate urgent visits and resolve STOP/termination issues
• Track technician-wise productivity, efficiency, and service delivery KPIs
• Maintain and report the SOS daily, weekly, and monthly, including GSS SOS
• Provide regular updates on backlogs, critical issues, ageing profiles, and complaint trends
• Assist AOM/OM/ABM/BM in monitoring field KPIs
• Coordinate with Sales and Operations for technician routing, slot availability, and routine adjustments
• Raise unresolved issues to next-level management for resolution
• Ensure leave planning and service continuity without disruption

What you'll need

• Minimum graduate
• 1–3 years of relevant experience
• Basic computer skills
• Knowledge of MS-Office/G-Suite
• Willing to travel occasionally within the division

Nice to have

• Advanced computer proficiency

Details

• Reports to the AOM/OM / Assistant Branch Manager/Branch Manager
• Individual contributor role working as part of a multi-functional team
• Key working relationships: external customers and customer representatives; internal Sales, Operations, and Business support functions
• Occasional travel within the division