Implementation Analyst

Overview

Supports the execution, monitoring, reporting and optimization of payment and means-of-payment operational activities within a country or local entity, including digital cards, plastic cards, voucher operations, production coordination and fulfillment.

What you'll do

• Monitor operational activities, service levels, operational KPIs and operational performance indicators.
• Prepare operational reports, dashboards, reconciliations and operational analyses.
• Track operational incidents, delays, service disruptions and operational anomalies.
• Support operational follow-up related to fulfillment, production coordination, distribution and operational processing activities.
• Contribute to operational visibility and operational governance reporting.
• Analyze operational workflows, operational data and operational performance trends.
• Identify operational inefficiencies, bottlenecks, risks and improvement opportunities.
• Support implementation of operational process improvements and optimization initiatives.
• Assist with operational documentation, process mapping and operational procedure updates.
• Support operational testing and validation activities when required.
• Support execution of operational controls and verification activities.
• Ensure operational records, reconciliations and reporting activities remain accurate and traceable.
• Contribute to operational audits, compliance reviews and remediation follow-up activities.
• Monitor adherence to operational procedures and governance standards.
• Escalate operational risks, anomalies or process deviations when identified.
• Collaborate with Operations, Finance, Customer Care, Payment, Technology and vendor teams.
• Support coordination with production partners, logistics providers and operational vendors.
• Provide operational analysis and reporting support for operational governance meetings.
• Contribute to operational communication and service coordination activities.
• Support operational knowledge sharing and documentation maintenance.
• Contribute to operational optimization and automation initiatives.
• Support standardization of operational reporting and governance practices.
• Assist in improving operational tools, dashboards and monitoring processes.
• Promote operational accuracy, efficiency and service quality.
• Support continuous improvement of operational methodologies and controls.

What you'll need

• Bachelor's degree in Business Administration, Finance, Operations Management, Supply Chain, Technology or related field.
• 2+ years of experience in operational analysis, payment operations, operational reporting or financial services operations.
• Strong analytical and reporting capabilities.
• Experience with operational reporting, reconciliations and operational data analysis.
• Strong attention to detail and organizational skills.
• Proficiency in Excel and operational reporting tools.
• Proficiency in Microsoft 365.
• Fluency in the local language for local individual contributor roles.

Nice to have

• Experience within operational environments involving payment products, fulfillment, logistics or operational controls.
• Exposure to operational KPI monitoring and reporting activities.
• English proficiency, which supports communication, learning and collaboration in a multinational context.

Details

• Location: Hyderabad.
• Permanent Term Contract (Fixed Term).
• Hybrid working environment depending on local policies.
• Collaboration with local business teams and relevant regional or global stakeholders.
• Occasional travel may be required depending on business needs.