Business Analyst – Mortgage Loan Origination

Overview

Business Analyst with mortgage loan origination and underwriting experience, responsible for mapping client workflows and guiding deployment of the JazzX Mortgage Solution.

What you'll do

• Lead discovery sessions with client stakeholders to document current-state workflows and identify pain points
• Analyze and document processes within client loan origination systems across origination, processing, underwriting, and closing
• Define to-be workflows aligned to the JazzX Mortgage Solution and directed workflow model, and perform fit gap analysis
• Develop clear Business Requirements Documents (BRDs), user stories, and acceptance criteria for JazzX implementation
• Translate operational pain points into actionable design inputs for product and engineering teams
• Support UAT, pilot rollouts, and performance tracking (time-to-close, touches, exception rates)
• Serve as the primary liaison between client operations, JazzX delivery and Product teams
• Partner with product teams to refine the JazzX platform and continuously improve delivery

What you'll need

• 4+ years in Mortgage Loan Origination (processing/underwriting focus) for the US market
• 8+ years of overall business analysis experience
• Deep understanding of Encompass LOS (ICE Mortgage Technology) or equivalent loan origination systems
• DU/LP AUS engines and related credit/income validation
• VOE/VOA, title, appraisal, and credit ordering workflows
• TRID timelines and disclosure management
• Experience bridging operations and technology in a consulting, business analysis, or process improvement role
• Strong communication, facilitation, and documentation skills

Nice to have

• Experience in AI, workflow automation, or LOS modernization projects
• Familiarity with API integrations, BPMN workflows, or intelligent document processing
• Prior consulting or implementation experience with fintech or mortgage technology firms

Details

• Location: Bengaluru, Karnataka