Technical Business Analyst

Overview

Senior Technical Business Analyst supporting U.S. Wholesale Banking Compliance and KYC functions, acting as liaison between Compliance, Operations, Business and Technology teams.

What you'll do

• Serve as subject matter expert for Compliance, KYC, Client Onboarding, and Customer Risk Rating (CRR) applications and processes.
• Gather, analyze, and document business and functional requirements, translating business needs into effective technology solutions.
• Perform detailed business, process, and data analysis to identify operational inefficiencies, compliance risks, control gaps, and opportunities for improvement.
• Partner with Compliance, Operations, and Technology teams throughout the Software Development Life Cycle (SDLC), including requirements gathering, solution design, testing, implementation, and production support.
• Provide hands-on application and production support, including issue investigation, defect management, root cause analysis, and user support.
• Develop and execute User Acceptance Testing (UAT) strategies, test plans, test cases, and test scripts; manage testing activities through defect resolution and business sign-off.
• Analyze, validate, and reconcile data to support regulatory reporting, compliance monitoring, operational reporting, and business decision-making.
• Develop and maintain management reports, dashboards, KPIs, and compliance metrics using SQL, Power BI, and other reporting tools.
• Support production releases and post-implementation activities to ensure operational stability and successful business adoption.
• Create and maintain process documentation, requirements artifacts, test evidence, user procedures, and audit-ready documentation.
• Collaborate with Compliance and KYC Operations teams to improve processes, strengthen controls, enhance data quality, and identify automation opportunities.
• Build strong working relationships with stakeholders across Compliance, Operations, Front Office, and Technology teams in a global environment.

What you'll need

• Bachelor's degree in information systems, Computer Science, or a related discipline.
• Minimum 5+ years of experience as a Business Analyst, Technical Business Analyst, Application Support Analyst, or Reporting/Data Analyst within Banking or Financial Services.
• Strong hands-on experience supporting Know Your Customer (KYC), Anti-Money Laundering (AML), Client Onboarding, Customer Risk Rating (CRR), Customer Due Diligence (CDD), and Enhanced Due Diligence (EDD).
• In-depth understanding of the Bank Secrecy Act (BSA), USA PATRIOT Act, FinCEN Customer Due Diligence Rule, Customer Identification Program (CIP), and U.S. Corporate and Wholesale Banking compliance requirements.
• Experience with Application Support, Production Support, UAT, Reporting, SQL, Data Analysis, and SDLC-driven projects.
• Strong analytical, problem-solving, and stakeholder management skills.

Nice to have

• Experience with reporting and visualization tools such as Power BI.
• Familiarity with Jira, ServiceNow, SharePoint, Power Platform, and similar tools.
• Prior experience supporting Wholesale Banking, Corporate Banking, Financial Crimes Compliance, KYC Operations, Client Onboarding, or Regulatory Technology platforms.

Details

• Location: MUFG Global Service Private Ltd., Bengaluru (BCIT).