Business Analytics Specialist II

Overview

Support and grow Anaplan's company-wide Atlassian tools, including Jira, Confluence, Jira Align and Jira Service Management, working alongside the Senior Atlassian Administrator.

What you'll do

• Support the day-to-day running of Jira, Confluence, Jira Service Management and related Atlassian tools, and troubleshoot reported issues with clear, practical fixes.
• Set up and maintain Jira projects, issue types, workflows, screens, fields, permissions and notifications.
• Look after Confluence spaces, permissions, templates and content standards.
• Manage user access, groups and permissions, and keep access well governed.
• Build and maintain Jira automation rules that cut down manual work.
• Help design workflows and setups that support Product, Engineering, Agile and business processes, and review configuration requests to recommend options that meet business needs.
• Support connections between Atlassian tools and other company platforms.
• Test and check configuration changes before they go live.
• Support the setup and configuration of Jira Align, including teams, workstreams, hierarchies, boards and its connection with Jira.
• Investigate and fix sync and data accuracy issues between Jira and Jira Align.
• Help keep standards and good practice in place for Jira and Confluence and take part in governance and change-management activities.
• Spot chances to simplify workflows, custom fields, permissions and other settings, and support regular reviews of projects, spaces, permissions and unused items.
• Document admin procedures, standards and troubleshooting steps, and create guides, knowledge articles and training material.
• Be a point of contact for Atlassian questions, work with Product Managers, Program Managers, Engineers and Scrum Masters, and share good practice for Jira, Confluence, Jira Align and agile tools.
• Use approved AI tools, such as Rovo and Claude, to summarise requests and audit findings, spot repeat tasks that can become automations, and find duplicate fields, unused workflows and stale spaces, with human review and sensitive information protected.

What you'll need

• 2-5 years of experience administering or supporting Jira, Confluence or other Atlassian tools.
• Working knowledge of Jira projects, workflows, issue types, screens, custom fields, permissions and notifications.
• Familiarity with Jira Query Language (JQL).
• Experience troubleshooting application and configuration issues.
• A solid understanding of agile approaches (Scrum, Kanban, SAFe) and enterprise agile planning.
• Experience with user provisioning, group management and access governance.
• Strong analytical and problem-solving skills, and the ability to turn business needs into platform solutions.
• Clear written and spoken communication, and an easy way of working with both technical and non-technical colleagues.
• A real interest in building deeper expertise across the Atlassian ecosystem.

Nice to have

• Jira Align experience, including Jira Software (Cloud) integration, portfolio and project hierarchy, quarterly planning and reporting.
• Jira Service Management, Atlassian Automation or Confluence administration.
• Atlassian Cloud and enterprise SaaS administration.
• REST APIs and integrations, plus basic scripting or JSON.
• Marketplace apps such as ScriptRunner or JMWE.
• Experience in agile delivery or product development settings.
• Atlassian certifications (ACP-120, ACP-520).