Application Support Engineer

Overview

Application Support Engineer acting as a software detective to provide dynamic service, identifying and solving issues within multiple components of critical business systems.

What you'll do

• Perform independently and become an SME.
• Actively participate in and contribute to team discussions.
• Contribute solutions to work-related problems.
• Collaborate with cross-functional teams to ensure timely resolution of incidents and service requests.
• Document and communicate findings and solutions clearly to stakeholders and team members.
• Assist in developing and implementing process improvements to enhance system performance and user experience.
• Support junior team members by sharing knowledge and providing guidance when needed.

What you'll need

• Must have: proficiency in Unified Communication and Collaboration Operations.
• Must have: CISCO IP Phone.
• Must have: Genesys.
• Strong troubleshooting skills with the ability to analyze complex system issues and provide effective solutions.
• Experience working with communication platforms and telephony systems to support business operations.
• Familiarity with monitoring tools and incident management processes to ensure high availability of services.
• Ability to work collaboratively in a team environment and communicate technical information clearly.
• Minimum 3 years of experience in Unified Communication and Collaboration Operations.
• 15 years full time education.

Details

• Location: Gurugram office.