Application Support Engineer

Overview

Support technology products as an Application Support Engineer within the Technology Product Development Support function, handling troubleshooting, incident resolution and production support.

What you'll do

• Work with customers and project management teams to gather requirements and translate them into technical specifications.
• Manage the day-to-day ticketing queue for clients, ensuring completion in line with client needs and expectations.
• Help prepare recurring internal meetings and advise on timeline progression.
• Keep all tickets up to date and handle ticket escalation as needed.
• Build weekly client slides providing a snapshot of projects and status.
• Participate in QA, UAT and production launch support for various customer engagements.
• Collaborate with the product development team to support platform functionality.
• Provide Tier 2/3 technical support for custom integrations.
• Drive resolution of routine and non-routine problems and hold resources accountable for permanent solutions that improve the customer experience.

What you'll need

• Bachelor's degree in Computer Science, a related field, or equivalent experience.
• 2 years of related experience.
• Working knowledge of support processes and working in a support environment.

Details

• Location: Kochi, India.
• Work is primarily achieved individually or through project teams, with emphasis on technical and discipline knowledge rather than managing people.
• Requires application of expertise in professional areas to achieve results.