Business Operations Analyst, Senior

Overview

Senior Business Operations Analyst role supporting Sales operations and Global Business and Finance Support (GBFS) activities. Focus areas include master data management, reporting/analysis, and sales process optimization.

What you'll do

• Create, maintain, and govern customer, company, and product master data across enterprise systems.
• Ensure data accuracy, consistency, and compliance with data governance standards.
• Run regular data quality audits, validations, and cleansing activities.
• Manage master data requests and resolve issues within defined service levels.
• Identify gaps in sales operations workflows and implement improvements to improve efficiency and reduce cycle times.
• Monitor operational metrics and KPIs related to data quality and service delivery.

What you'll need

• 8+ years related experience in Business Operations / Sales Operations service back office in a technology-oriented industry.
• Process reviewing and leading team experience.
• Experience with ERP/CRM systems (Oracle, Salesforce, or similar).
• Ability to focus on details and multitask with quality output.
• Experience with advanced Excel and Power BI tools (mentioned as example upskills).
• Flexible for evening calls (8PM–11PM IST) for HQ reviews and transition calls.

Details

• Location: Bangalore, India.