Business Process Analyst - Global Trade Compliance, Transportation and Logistics

Overview

Business Process Analyst supporting supply chain process optimization, Agile product backlog work, and Global Logistics, Transportation and Trade Compliance systems, acting as a bridge between business operations and IT/development teams.

What you'll do

• Assist in maintaining and organizing the product backlog and ensuring user stories are documented, clearly written and transparent to the team.
• Translate everyday business and logistics needs into detailed user stories and clear acceptance criteria for the development team.
• Participate in Agile ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews and Retrospectives, representing the logistics business unit's operational needs.
• Conduct User Acceptance Testing (UAT) on completed features to verify they meet acceptance criteria and resolve logistics team pain points.
• Act as a key business point of contact for daily operational questions regarding Global Trade Management (GTM) platforms.
• Assist in identifying bottlenecks in logistics routing, freight auditing, import/export and customs processes.
• Draft updates for new or revised business workflows and help coordinate training and communication for new system roll-outs.
• Support compliance efforts by ensuring logistics system inputs and digital workflows align with international trade regulations (e.g., customs declarations, export controls, tariffs).
• Collaborate daily with internal logistics teams, trade compliance specialists, carriers, 3PLs and customs brokers to document system issues and coordinate solutions.
• Maintain and update reports and dashboards providing visibility into transportation costs, delivery performance and compliance metrics.
• Participate in operational excellence initiatives, using data to track the progress and impact of process improvements.
• Monitor and report on established supply chain and logistics KPIs to identify waste or quality improvement opportunities.
• Act as an active project team member on Lean or Six Sigma initiatives aimed at improving supply chain processes.
• Utilize basic data analysis and root-cause analysis techniques to troubleshoot and solve recurring process or system issues.
• Work closely with key operational stakeholders and IT teams to align business workflows with system requirements.
• Help organize and coordinate collaborative workshops and feedback sessions to gather user requirements.
• Establish and maintain positive working relationships with internal operational teams and external logistics partners.
• Assist in identifying manual supply chain steps that could benefit from technology solutions or automation.
• Keep up with basic logistics technology trends to suggest improvements for current workflows.

What you'll need

• Minimum education: Bachelor's degree.
• Minimum work experience: 2+ years.
• Familiarity with functional processes in the assigned business unit.
• Demonstrated working knowledge or experience using basic change management principles and approaches.

Nice to have

• Six Sigma Yellow Belt preferred or in progress.
• Some experience as an incumbent worker is preferred.
• Formal training is preferred.

Details

• Location: Bengaluru, India.
• Hybrid work, adaptable hours, Summer Flex Fridays and Focus Fridays offered.