Carrier Deal Desk Manager

Overview

Lead the financial assessment of complex AMER carrier supplier agreements and wholesale trading transactions as Finance partner to Carrier Relations, owning deal economics and approval quality.

What you'll do

• Lead financial diligence for complex and high-value carrier agreements and relevant wholesale transactions across AMER, including those with nonstandard commercial structures.
• Evaluate pricing, margin, regulatory pass-through fees, commitments, payment terms, cash flow impacts, and other sources of financial exposure.
• Build and review deal models and scenarios that show how proposed terms perform under changes in volume, traffic mix, rates, and other key assumptions.
• Recommend structures and negotiation guardrails based on the analysis.
• Partner with Carrier Relations, Routing Operations, and other stakeholders to drive resolution of financial deal decisions, document trade-offs, and move deals through the appropriate approval path.
• Escalate material exceptions to executive committees with a clear recommendation.
• Own the design and continuous improvement of the Deal Desk Finance process, including required inputs, review steps, approval guardrails, exception handling, and handoffs.
• Establish standardized deal models and analysis practices, and define business requirements for Salesforce or other enterprise workflows.
• Partner with Systems and business teams on solution design, testing, and adoption.
• Track key commitments and deal assumptions after signature, identify emerging exposure, and use actual performance to improve future deal decisions and guardrails.
• Identify recurring deal themes, risks, and opportunities, and translate them into practical improvements to policy, process, and commercial strategy.
• Coach senior analysts on modeling, financial judgment, and executive recommendations.
• Partner with the Finance Director to build and refine how the Carrier Deal Desk operates.

What you'll need

• 8+ years in commercial finance, strategic finance, procurement finance, pricing, Deal Desk, or a related analytical role involving complex commercial agreements.
• Strong financial modeling skills and the judgment to independently evaluate supplier economics, test assumptions, assess risk, and recommend a course of action.
• Demonstrated experience leading the financial strategy for high-stakes vendor negotiations, including structuring pricing, volume commitments, cash flow terms, and mitigating nonstandard commercial risks.
• Ability to influence senior stakeholders across Finance and commercial teams, communicate financial trade-offs clearly, and move ambiguous decisions toward resolution.
• Experience establishing analytical standards, financial guardrails, or approval processes and coaching other analysts as a senior individual contributor.
• Strong working knowledge of Salesforce or similar workflow systems and enterprise financial systems.

Nice to have

• Experience with telecommunications carriers, CPaaS, wholesale messaging or voice, or carrier relations, including familiarity with carrier pricing, routing economics, supplier agreements, and volume-based commercial structures.
• Oracle experience.
• Spanish or Portuguese language skills.

Details

• Remote, but not eligible to be hired in CA, CT, NJ, NY, PA, WA.
• May be required to travel occasionally for project or team in-person meetings.