Cash Management Operations Specialist

Overview

Cash Management Operations Specialist within Fiserv Card Services, supporting financial integrity by processing payments, reconciling accounts, resolving transaction exceptions, and completing other cash management activities within a global operations team.

What you'll do

• Process and account for payments received through manual and automated channels.
• Complete daily reconciliation activities, investigate variances, and resolve out-of-balance conditions.
• Handle ACH notifications of change and reverse returned or rejected ACH payments in accordance with established procedures.
• Research and resolve web exceptions, payment exceptions, and other transaction-processing issues.
• Process balance transfers and coordinate related activity with banking partners, including FNBO.
• Manage address changes, convenience checks, stop-payment requests, and other assigned account-maintenance transactions.
• Review and post lockbox payments, exception transactions, and other incoming payment activity.
• Validate transaction details and supporting documentation to ensure accurate posting and complete audit trails.
• Escalate unresolved discrepancies, control concerns, or potential financial exposure to appropriate leaders.
• Follow documented procedures, segregation-of-duties requirements, information-security standards, and applicable operational controls.
• Partner with colleagues in Coral Springs and Thane, as well as internal stakeholders and banking partners, to meet service levels and resolve issues.
• Support process improvements, automation, quality reviews, documentation updates, and cross-training initiatives.

What you'll need

• Associate or bachelor's degree in finance, accounting, business, or a related field.
• Experience in financial operations, payment processing, banking operations, card services, account reconciliation, or a related environment.
• Demonstrated ability to perform detailed transactional work with a high degree of accuracy.
• Ability to research discrepancies, analyze supporting information, and follow issues through resolution.
• Proficiency with standard office applications and the ability to learn multiple financial processing systems.
• Effective written and verbal communication skills.
• Ability to manage competing priorities, meet deadlines, and work independently within established procedures.
• Experience with ACH transactions, lockbox services, returned payments, exception processing, or balance transfers.
• Knowledge of financial controls, reconciliation practices, and payment-processing workflows.
• Experience working with distributed or global operations teams.
• Experience identifying opportunities to improve processes, quality, or automation.

Nice to have

• Attention to detail and commitment to accuracy.
• Analytical thinking and problem-solving.
• Accountability and sound judgment.
• Organization and time management.
• Collaboration across teams and locations.
• Clear communication and professional follow-through.
• Adaptability in a high-volume operational environment.

Details

• Location: Thane, India (partners with colleagues in Coral Springs and Thane).
• Operates in a deadline-driven financial services environment and may require coordination across time zones.
• Safeguard confidential financial and customer information and comply with all applicable policies and controls.