Chrom S/W Support Specialist

Overview

Chrom S/W Support Specialist role focused on defining and managing hardware driver development, testing and release for chromatography software platforms supporting PerkinElmer GC, GCMS, LC and LCMS products.

What you'll do

• Define and manage end-to-end hardware driver development, testing and release for leading chromatography software platforms, ensuring features are well-defined, prioritized and aligned with product vision and strategy.
• Track and manage deployment of drivers so they remain up to date and validated with current versions released by vendors.
• Track success metrics such as adoption, value realization, business outcomes, license and royalty payments, and inventory of products sold quarterly or annually.
• Own the end-to-end development process from scoping requirements, developing compatible drivers and user testing to validation reports, part number creation and revisions, release notes and commercial announcements.
• Collaborate with software programmers, project managers, engineers, UX designers and business stakeholders to translate high-level requirements into actionable user stories.
• Work closely with Agile development teams to guide sprint planning and backlog grooming and ensure timely delivery of high-quality software solutions.
• Address customer issues post release with technical support to provide resolution or feedback to R&D and mitigate risks and customer dissatisfaction.
• Provide additional software development support for the main chromatography software platform and assist with data analytics and story points by working closely with the Software Product Manager.

What you'll need

• Bachelor's or master's degree in computer science, Analytical Chemistry, Software Engineering, Life Sciences or a related field.
• 5+ years of experience as a Product Owner, Product Manager or related role in software development, scientific computing, or software products supporting chromatography technology, with experience in GC, GCMS, LC and LCMS software solutions.
• Ability to interpret complex scientific workflows and translate them into user-friendly software features that R&D can execute.
• Experience with JIRA, PDM, SAP, Confluence or similar Agile tools, including using these tools to report on team progress toward goals on a regular cadence (highly expected).
• Experience with software lifecycle management, sustaining activities, PDM, URS and tracking software fixes to meet deadlines.
• Strong understanding of Agile methodologies (Scrum, Kanban) and hands-on experience managing software development backlogs.
• Excellent communication, stakeholder management and problem-solving skills.

Nice to have

• User experience with Gas Chromatography, Liquid Chromatography and mass spectrometry technology; working with scientific or laboratory software applications such as LIMS, ELN or data analysis tools.
• User-level experience in leading chromatography software platforms in a lab setting (highly desirable).
• Previous experience working in a cross-functional R&D environment with researchers and scientists.
• Technical knowledge of software architectures, cloud platforms (AWS, Azure) and DevOps practices.
• Understanding of compliance requirements for regulated software (ISO, FDA, HIPAA, GDPR).

Details

• Location: Pune.