Digital Product Specialist, Customer Content

Overview

Own product strategy, roadmap, backlog prioritization and requirements for Thermo Fisher's enterprise Customer Content platform, including the Marketing Content DAM (AEM as a Cloud Service Assets) and the connected Customer Content Supply Chain technologies.

What you'll do

• Define and document comprehensive product requirements that are clear, complete, and aligned with business objectives and technical feasibility.
• Gather and evaluate inputs to develop Lean Business Cases and inform WSJF (Weighted Shortest Job First) value scoring.
• Accurately and completely define capabilities and features in the Jira Align work planning tool.
• Contribute to the development and refinement of the Marketing Technology strategy and roadmap in collaboration with business stakeholders and the Senior Product Manager.
• Coordinate across internal stakeholders to ensure objectives remain aligned with broader company goals.
• Partner with the DCP team to guide and support the development process, providing direction, clarifications, and timely feedback.
• Collaborate with cross-functional teams to ensure initiatives are delivered on time, at high quality, and in alignment with business needs and technical constraints.
• Escalate risks and issues proactively, working with stakeholders to identify and implement effective solutions.
• Conduct thorough user acceptance testing (UAT) to validate that developed capabilities meet requirements and deliver a positive user experience.
• Partner with the Corporate Customer Marketing business-facing team to deliver product demonstrations highlighting new functionality, business value, and overall benefits.
• Create and maintain user guides and documentation, ensuring instructions, screenshots, and references remain accurate and up to date.
• Track and analyze key performance indicators (KPIs) to measure the effectiveness and impact of Marketing Content initiatives, providing regular reporting.
• Continuously monitor product performance, making data-driven recommendations to refine features, optimize functionality, and enhance overall user experience.
• Lead initiatives to improve processes and identify opportunities for automation that maximize business value delivery to stakeholders.
• Collaborate with stakeholders to identify, analyze, and redesign processes within the Content Supply Chain to increase efficiency, effectiveness, and performance.
• Provide product expertise and collaborate with internal and vendor Service and Support personnel to troubleshoot and resolve issues.
• Manage software access through processes related to license requests, usage tracking, invoice reconciliations and chargebacks.
• Perform other assigned duties and contribute to initiatives as needed.

What you'll need

• 5+ years of Product Management experience supporting enterprise software or digital platforms.
• Demonstrated experience owning and prioritizing a product backlog.
• Proven ability to define detailed functional requirements, user stories, and acceptance criteria.
• Experience managing mature products with large enterprise user communities.
• Experience partnering with Agile engineering teams.
• Strong stakeholder management across business and technical organizations.
• Experience making prioritization decisions using business value and customer outcomes.
• Experience using Jira, Azure DevOps, Jira Align, or equivalent product management tools.
• Experience defining KPIs and measuring product success.

Nice to have

• Experience with Adobe Experience Manager as a Cloud Service and Workfront.

Details

• Work schedule: Standard, Monday to Friday.
• Environmental conditions: Office.