Client Services Specialist

Overview

Join SEI's Portfolio Aggregation Services Team in Private Banking as a Client Services Specialist. The role is primarily operational and analytical, handling exception processing and collaborating with clients, aggregators and custodians to include non-custodial accounts in a holistic view within the US Private Banking business.

What you'll do

• Coordinate communication with external and internal partners to ensure consistent, efficient and ongoing support of the client.
• Incorporate workflows, procedures and outputs to better serve clients.
• Prepare and process error-free transactions accurately and in a timely manner, according to client instructions and SEI procedure.
• Review, analyze and enter client information and transactions into multiple systems.
• Respond to client inquiries in a timely, accurate and professional manner.
• Perform effectively independently and in a team environment.
• Where required, train and mentor other team members.
• Become proficient in business application tools and apply general project management skills.
• Ensure all custodian files are received.
• Monitor team and individual emails and CSM tickets.
• Check the unmatched Moxy table.
• Prioritize cash-for-cash outages as the highest priority.
• Research any outages and exceptions.
• Provide the correct reason code and detailed explanation or comment for all exceptions.
• Work with SPTC (CA, C&Rs, etc.) and Tech Support for any corrections, postings and issues.
• Take appropriate action within the PAS UI when necessary (such as pushing trades to the platform).
• Set up custodians per client request, working with Evare and Tech Support.
• Work with PMO and clients during PAS implementations.
• Be responsible for a set of clients and/or custodians (CIBC is managed by custodian due to volume).
• Be responsible for Trust 3000 and SWP Moxy reconciliation (being outsourced to India/NTT).
• Perform Moxy reconciliation on SWP Live on weekends.
• Perform other duties as assigned.

What you'll need

• BA/BS degree in Accounting, Finance or a business-related field, or equivalent education and work experience.
• Ability to work well under pressure, perform multiple tasks and prioritize appropriately.
• Ability to be flexible and adapt to role and organizational changes.
• Strong root cause analysis skills.
• Excellent communication and written skills, with the ability to deliver clear, concise messages to clients and internal counterparts.
• Strong time management skills.
• Ability to examine and maintain policies and procedures.
• Must be detail oriented and have effective listening skills.
• Ability to work late hours.

Details

• Location: Hyderabad, India (GCC).
• Work environment is hybrid.
• Late hours and weekend work are required (Moxy reconciliation on SWP Live weekends).