Cloud Engineer II

Overview

Monitor cloud environments, troubleshoot issues and escalate events to maintain system health and performance in a 24x7x365 operations environment.

What you'll do

• Diligently observe and interpret cloud monitoring dashboards and alerts
• Resolve basic issues; escalate urgent and complex issues
• Coordinate with internal departments and sometimes with customers
• Be aware of customer SLAs and escalate issues if cases are taking too long to resolve
• Document all troubleshooting and issue management actions via the electronic case management system
• Schedule resources and arrange work effort to cover weekends and/or on-call shifts to be available to be engaged in response to system-initiated alerts
• Monitor case backlog to ensure agreed SLAs with customers and internal KPI targets are met; share regular status reports with stakeholders
• Work in a variety of shifts, including days, nights, weekends and holidays to support a 24x7x365 environment; shifts may fluctuate to meet business and staffing needs

What you'll need

• Experience with Windows, Linux, web services, networking, databases and cloud platforms
• Understanding of monitoring concepts: infrastructure, systems and application health, system availability, latency, performance and end-to-end monitoring
• Entry level cloud, network or security certificate from Cisco, Microsoft, AWS, CompTIA or other well-known vendors
• Bachelor's degree or technical diploma in Computer Science, Electronic Engineering, Computer Engineering or related field
• 2+ years' experience working on an operations style team (NOC, SOC, MOC, etc.) and troubleshooting networking, service desk, operations center and/or supporting cloud based infrastructure
• Experience (1+ years) with ITIL processes including Incident, Problem, Change, Knowledge and Event Management
• Knowledge of markup, query and scripting languages, including Python, HTML, PromQL, SQL and PowerShell, and familiarity with REST API calls

Nice to have

• Knowledge and experience of SIEM, ELK, PLG and container orchestration platforms like Kubernetes
• Cyber security related certifications such as Security+, SSCP, CCSP and CEH

Details

• Location: Bengaluru, India
• Work mode: Hybrid
• Travel: Up to 10%
• Physical demands: sedentary work that primarily involves sitting/standing
• Benefits include hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays and an annual companywide well-being day