GCP Cloud Engineer II

Overview

L2/L3 technical support for GCP services in enterprise cloud environments, troubleshooting infrastructure issues, managing incidents, and meeting customer SLAs in a managed services environment.

What you'll do

• Provide technical support for GCP services, including Compute Engine, VPC, Cloud Storage, IAM, Cloud DNS, Load Balancing, and Cloud Monitoring.
• Troubleshoot cloud infrastructure, networking, connectivity, performance, and operating system issues.
• Manage incidents, service requests, problem investigations, and approved infrastructure changes within defined SLAs.
• Monitor cloud environments, analyze logs and alerts, and perform root cause analysis.
• Support Terraform-managed infrastructure, including configuration troubleshooting, Terraform plan reviews, and infrastructure drift investigation.
• Follow change management, security, and operational best practices while implementing production changes.
• Communicate effectively with customers and internal teams, providing timely updates and technical resolutions.

What you'll need

• 5+ years of IT infrastructure or cloud operations experience, including hands-on GCP support.
• Good knowledge of GCP core services, cloud networking, Linux/Windows servers, and troubleshooting.
• Working knowledge of Terraform and Infrastructure as Code (IaC) concepts.
• Understanding of incident, problem, and change management processes.
• Strong analytical, communication, and customer service skills.
• Ability to work in a managed services environment and rotational shifts, including 24×7 support, if required.

Nice to have

• Google Cloud Associate Cloud Engineer or Professional Cloud Engineer certification.
• Familiarity with Git, basic scripting, cloud monitoring, backup, and disaster recovery.

Details

• Work from home, Gurgaon, India.
• Rotational shifts, including 24×7 support, if required.
• This is a cloud support and operations role, not a DevOps engineering role. Terraform knowledge is required for supporting and troubleshooting existing infrastructure.