Cloud Operations Engineer

Overview

Neo4j is hiring a Cloud Operations Engineer to troubleshoot cloud and database issues and manage customer Neo4j database environments for maximum production uptime.

What you'll do

• Participate in an on-call rotation and respond to incidents affecting Neo4j cloud infrastructure availability.
• Support and manage customer Neo4j database infrastructure during business hours and occasional off-hours.
• Improve, document, and automate operational processes such as deployments and upgrades.
• Gather and analyze OS and Neo4j database metrics to support performance tuning and incident diagnostics.
• Document incidents, procedures, and outcomes of customer communications.
• Install and upgrade Neo4j infrastructure components for Cloud Managed Service customers.
• Troubleshoot cluster issues across multiple servers, data centers, regions, and cloud environments.

What you'll need

• 5+ years of cloud infrastructure administrator experience.
• Bachelor’s degree (or equivalent work experience) in Computer Science or a related field.
• Experience with Linux operating systems such as RedHat/CentOS/Amazon Linux.
• Command-level fluency in Linux environments.
• Significant prior experience with at least one of AWS/GCP/Azure.
• Desirable: experience with Ansible, Terraform, and Kubernetes.
• Proficient with Microsoft Office applications (Outlook/Word/Excel); detail oriented with strong communication skills.

Nice to have

• Background in math.
• Familiarity with Linux/Windows diagnostics and tuning.
• Experience with Nagios and Prometheus.
• Neo4j Certified Professional certification.

Details

• On-call rotation with occasional scheduled off-hours work.