Cloud Operations - Manager

Overview

As a Cloud Operations Manager, you will work closely with solutions architects and business stakeholders to identify, design, develop and deploy infrastructure engineering solutions for WM and TM platforms. The role supports production customer environments and manages operations for SaaS Kubernetes applications in OCI and AWS.

What you'll do

• Manage an operations team supporting SaaS Kubernetes applications in OCI and AWS.
• Train and mentor Operations Engineers.
• Provide SLA-focused response to event-driven alerts and incidents.
• Ensure execution of plans to roll out new technologies quickly.
• Lead ticket triage and prioritization by the Client Services organization.
• Support and troubleshoot OS, application, virtualization and containerization issues.
• Work with the Engineering team to develop automation and processes to improve operational SLAs.

What you'll need

• Bachelor’s degree or an equivalent combination of education and related work experience.
• 3+ years in a management/leadership role.
• 5+ years in an operations role.
• 5+ years supporting large scale .NET applications.
• 5+ years supporting OCI and AWS-based environments.
• Fundamental understanding of Linux and Windows OS.
• Subject matter expertise in managing and implementing Kubernetes solutions.
• Proficiency in implementing Infrastructure as Code principles and technologies, including Terraform.
• Wide range of automation experience with Azure DevOps, Ansible, PowerShell, Groovy, Python, or similar technologies.
• Hands-on experience collecting performance data, analyzing, troubleshooting and tuning.
• Well versed in application containers such as IIS and Tomcat.
• Full-stack troubleshooting experience.
• Experience with SCM, including Git.

Nice to have

• Multi-cloud experience with emphasis on AWS support.
• Experience managing Java applications.
• Hands-on Dynatrace experience.
• Experience managing Helm-templated Kubernetes environments.
• Understanding of micro-service architectures.
• Experience using common application protocols and messages, including TCP/IP, HTTP, SOAP, SMTP, RESTful APIs, XML/JSON and JDBC/JMS/MQ.
• Exposure to application threading and concurrency concerns.
• Experience troubleshooting environment-related issues, including response times, connectivity, authentication, authorization and configuration.
• Experience in hosted global datacenter environments supporting geographically dispersed systems.

Details

• Location: India.
• Remote role.