Commercial Excellence QA Associate (Analytics & AI Solutions)

Overview

The Commercial Excellence QA Associate (Analytics & AI Solutions) ensures the quality, reliability, and business readiness of Commercial Excellence solutions, focusing on analytics, reporting, AI-enabled solutions, and data-driven platforms.

What you'll do

• Design and execute test cases, test scripts, and regression testing.
• Validate business requirements and end-to-end business processes.
• Identify, document, and track defects through resolution.
• Support user acceptance testing and release validation activities.
• Validate CRM Analytics, Tableau, and other reporting and analytics solutions.
• Verify data accuracy, calculations, KPIs, filters, and business logic.
• Ensure consistency and quality across dashboards, reports, and analytics solutions.
• Participate in Agile / SAFe ceremonies and sprint activities.
• Collaborate with Product Owners, Business Analysts, Developers, and business stakeholders.
• Support testing of AI-enabled solutions, automation capabilities, and future technologies.
• Contribute to continuous improvement of testing processes and best practices.

What you'll need

• Bachelor's or Master's degree in Computer Science, Information Systems, Engineering, Data Analytics, or a related field.
• 3-4 years of experience in Quality Assurance, Software Testing, or Business Testing.
• Hands-on experience testing Salesforce solutions.
• At least one Salesforce Certification: Administrator 201, CRM Analytics Certification, or other Salesforce certifications.
• Experience validating dashboards, reports, KPIs, metrics, and business reporting requirements.
• Experience working in Agile and/or SAFe environments.
• Experience using testing and defect management tools, such as Jira and QTest.
• Fluent English, written and spoken.
• Strong growth mindset and eagerness to learn new technologies, tools, AI solutions, and business processes.
• Ability to understand business requirements and translate them into comprehensive test scenarios.
• Strong analytical and problem-solving skills.
• Ability to work effectively across global, cross-functional teams and build strong partnerships.
• Comfort working in a dynamic environment with evolving priorities, technologies, and business needs.
• Understanding of relationships between systems, data, processes, and business objectives.
• Responsibility for deliverables and following through on commitments.
• Focus on delivering high-quality solutions and a positive user experience.

Nice to have

• Experience with CRM Analytics, Tableau, or similar analytics and visualization platforms.
• Experience testing AI-enabled solutions, automation tools, or emerging technologies.
• Experience supporting sales, CRM, analytics, or commercial business processes.

Details

• Location: Bangalore, India.