Communications Trainer II

Overview

Communication Trainer role at Concentrix in Pune, delivering professional and communication skills training to advisors and designing training curriculum.

What you'll do

• Build and sustain professional and communication skills for the advisors that come into NHT.
• Undergo the TTT certification and thereafter deliver NH Training to NHT batches.
• Identify learning needs of agents, other learners and the business as a learning consultant.
• Design training curriculum using the principles of Instructional Design.
• Work closely with the FS V&A team to use materials (e.g. recorded calls) from the floor in training and to customize training according to the project/process.
• Observe and evaluate trainee performance during real time training sessions.
• Track and maintain trainee attendance and trainee certification records for audit purposes.
• Initiate and participate in the projects of the team and the department.
• Conduct refresher or stratified training batches on NHT modules.
• Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion.
• When not involved in batches, support National Command Center with the language assessments for hiring.
• Maintain key MIS related to all the above activities.

What you'll need

• Excellent communications skills (>=6.5 on CAT), essential for moving to the next level of interviews.
• Good facilitation skills.
• Proficient with MS Office.
• Good knowledge of V&A and Grammar, Soft Skills and Facilitation Skills.
• High levels of spoken and written communication.
• Interpersonal and team management skills.
• Ability to interact with different levels in the organization.
• Expertise in Excel and PowerPoint.
• Knowledge of basic banking terminology.
• CAT scores should be >=6.5.
• 1 to 3 years of experience.
• Undergraduates can apply.

Nice to have

• Master Trainer certification.
• Previous V&A and Soft skills training experience.
• Basic knowledge of Instructional Design.
• Exposure to Quality.

Details

• Location: IND Pune, RMZ 1st Floor (Sublease to CIND).
• Willing to work in 24/7 shifts (day and night shifts, rotational).
• No leave in the pipeline for the next 60 days.
• Full time.