Consultant Infrastructure Support Engineer

Overview

Consultant Infrastructure Support Engineer role focused on monitoring, incident response and reliability of shipped products and services in cloud environments, following Eyes on glass/Follow the sun engagement models.

What you'll do

• Monitor product/service operations against key performance indicators defined by the business and take necessary actions in response to detected deviations.
• Document appropriate responses to incident scenarios in collaboration with development teams and prepare runbooks.
• Reduce human effort in day-to-day operations by automating, configuring and tweaking alerts and monitoring as necessary.
• Respond to production incidents, execute well defined responses, and raise incidents to higher levels of support wherever necessary.
• Assist development teams in incident resolution as necessary, e.g.: as a pair, providing updates, handling communication.
• Assist in conducting incident root cause analysis (RCA), preparing incident postmortem reports, and communicating incident RCA to client stakeholders whenever necessary.
• Respond to queries and resolution approaches related to incident RCA.
• Pair on implementing service/product reliability improvement by writing infrastructure/observability configuration code, in collaboration with service reliability engineers.

What you'll need

• Familiarity with CI/CD tools such as Jenkins, GitlabCI, CircleCI, etc.
• Exposure to log aggregation systems, e.g.: EFK, Splunk, Datadog.
• Hands-on experience with monitoring, alerting and observability, e.g.: Prometheus, Grafana, Datadog.
• Good understanding of at least one Public Cloud, e.g.: AWS, Azure, GCP.
• Hands-on experience executing most common operations in managing workloads on any container ecosystem tech stacks e.g.: Docker, Kubernetes, Openshift.
• Basic understanding of API concepts such as request, response, headers, authentication, JSON payloads, etc.
• Basic understanding of networking including concepts such as high availability, load balancing and proxies.
• Basic understanding of traffic load management approaches such as horizontal and vertical scaling.
• Basic understanding of availability concepts such as downtime, time to recover/restore, SLAs, etc.
• Experience running basic system administration operations in a Linux operating system such as RHEL or Ubuntu.
• Good communication skills and proficiency in English.
• Ability to confidently hold a Q&A discussion.
• Good attitude towards learning new technical skills and concepts.
• Innovative thinking and confidence in suggesting ideas to the team.
• Strong drive and ownership to sign up and deliver work when called upon without being too concerned with role boundaries.
• Willingness to be part of a rotation- and need-based 24x7 team.

Details

• Location: Bangalore, India.
• Work mode: Hybrid.
• Rotation- and need-based 24x7 team participation.