Manager, DevOps

Overview

Lead GALE's DevOps and Platform Engineering function from the Bangalore office, driving cloud-native infrastructure strategy, SRE practices, and large-scale automation while managing a team of full-time and contract engineers.

What you'll do

• Lead, manage, and grow a team of DevOps engineers (FTEs and contractors), overseeing day-to-day delivery, performance reviews, and career development.
• Establish clear ownership, accountability, and a high-performance culture within the DevOps function.
• Drive training and up-skilling initiatives across Kubernetes, Terraform, and GCP.
• Mentor senior engineers and support their growth into technical leadership roles.
• Own and evolve the cloud infrastructure strategy across AWS and GCP, ensuring platforms are scalable, secure, and cost-effective.
• Oversee and architect large-scale migrations and infrastructure modernization programs, including cloud platform transitions and GitHub Enterprise adoption.
• Set strategic priorities and roadmaps for reliability, automation, observability, and infrastructure improvements aligned with business objectives.
• Collaborate with engineering and product leadership to define infrastructure requirements for new platforms and product initiatives.
• Establish and lead a dedicated SRE function within the DevOps team, driving ownership of uptime, incidents, and on-call practices.
• Oversee the full incident management lifecycle, including on-call processes, RCA sign-off, corrective actions, and preventive measures to improve MTTR.
• Define and enforce SLOs, SLIs, and error budgets to maintain high service availability.
• Standardize DevOps workflows and tooling across planning, alerting, and incident management platforms.
• Define and govern CI/CD standards and pipeline architecture across the organization, ensuring reliable and consistent deployments.
• Champion the use of AI-assisted development tools and automation to reduce toil and accelerate delivery velocity.
• Oversee container orchestration strategy using Kubernetes (EKS, OpenShift) and ensure best practices for containerized workloads.
• Drive Infrastructure as Code (IaC) adoption using Terraform and Ansible to maintain consistent, auditable environments.
• Architect and oversee MLOps and LLMOps pipelines to support AI/ML deployment, monitoring, and model lifecycle management.
• Own the organization's observability strategy, driving adoption of monitoring, logging, and alerting solutions across all platforms.
• Lead technology audit and compliance programs aligned to ISO certification standards.
• Partner with security teams to embed DevSecOps practices into pipelines and infrastructure provisioning.
• Communicate risks, trade-offs, and timelines to leadership in a clear, actionable manner.

What you'll need

• 8-10 years of hands-on experience in DevOps, platform engineering, or site reliability engineering, with at least 2 years in a people management role.
• Proven experience managing cross-functional teams including full-time engineers and contractors.
• Deep expertise in AWS (20+ services) and hands-on experience with GCP.
• Strong proficiency in container orchestration using Kubernetes (AWS EKS, GKE) and Docker.
• Hands-on expertise with Infrastructure as Code tools, particularly Terraform and Ansible.
• Demonstrated experience designing and managing CI/CD pipelines using tools such as Jenkins, ArgoCD, GitHub Actions, or GitLab CI.
• Experience establishing and running SRE functions, including on-call frameworks, incident management, and RCA processes.
• Proficiency in observability tooling including Grafana Stack (Grafana, Loki, Mimir), ELK/OpenSearch, and AWS CloudWatch.
• Strong scripting and automation skills in Python and Shell.
• Experience leading or contributing to technology audits and compliance initiatives (e.g., ISO certifications).
• Practical experience with AI/ML infrastructure, including LLMOps frameworks, MLOps tooling, and AI-assisted software development tools.
• Excellent communication skills with the ability to explain technical concepts and risks to non-technical stakeholders and senior leadership.
• Experience with project and service management tooling such as JIRA, PagerDuty or equivalent platforms.

Nice to have

• Familiarity with Azure or other cloud platforms.

Details

• Location: Bangalore office (Bengaluru, India).
• Work mode: hybrid, flexible workplace.
• Team includes full-time and contract engineers.