Control Tower Junior Associate

Overview

Support midmarket merchants through ShipBob’s Control Tower team by coordinating fulfillment activities, resolving operational issues, and delivering white-glove account support.

What you'll do

• Create Warehouse Receiving Orders from shipping documents and resolve unidentified receiving orders.
• Create and manage inventory transfers, B2B orders, FBA orders, and work orders.
• Schedule dock appointments and coordinate B2B and retail shipments.
• Monitor merchant systems, shared channels, and emails for issues and escalations.
• Coordinate with Operations and ICQA teams on orders, inventory quality, and shipment status.
• Prepare merchant reports using tools such as Retool and PowerBI.
• Create bills of lading, parcel shipping labels, and pallet labels.

What you'll need

• 1–2 years of experience in account management, sales, or customer success.
• Excellent written and verbal English communication skills.
• Proficiency with Word and spreadsheets, including intermediate Excel skills.
• Ability to manage multiple tasks while delivering results.
• Ability to follow instructions and perform assigned tasks.

Details

• Remote in India.
• Shift: 6:30 p.m. to 3:30 a.m. IST.
• Saturday and Sunday off.
• May require flexibility to work other shifts based on business requirements.