Core Banking Service Engineer

Overview

Core Banking Service Engineer responsible for monitoring and maintaining critical banking technology and resolving complex issues with minimal disruption.

What you'll do

• Provide L2/L3 end-to-end support for core banking applications while meeting SLAs and operational KPIs.
• Proactively monitor system health, manage incidents/service requests, and ensure high availability.
• Conduct preventative maintenance (hardware/software), including defect resolution, patching, and platform upgrades.
• Triage incidents, perform root-cause analysis, and implement permanent fixes.
• Analyze system logs/error messages/user reports to address hardware, software, and network root causes.
• Manage application changes and support releases with controlled deployments across environments.

What you'll need

• In-depth technical knowledge and experience in the assigned expertise area.
• Strong understanding of ITIL practices (Incident, Problem, Change Management).
• Experience supporting core banking applications end-to-end (L2/L3) with SLA/KPI adherence.
• Ability to monitor tools/metrics (including tuning thresholds and alerting).
• Experience working in regulated financial services environments.
• Effective communication and stakeholder management skills.

Details

• Location: Bengaluru office.