Associate, SW Eng

Overview

Associate, Software Support to provide production support for Wealth Management applications and platforms across cloud, data, integration, security, and observability technologies.

What you'll do

• Provide day-to-day production support for Wealth Management applications, APIs, data platforms, and cloud-hosted services.
• Monitor application health using observability tools and triage alerts for restoration and communications.
• Investigate issues across Azure, AKS/Kubernetes, PCF, Kafka, Databricks, Oracle SQL, Neo4j, GraphQL/API, Java, and Unix.
• Support Incident, Change, and Problem Management processes in ServiceNow with updates, evidence, escalation, impact assessment, and closure.
• Contribute to RCA and postmortem documentation and identify preventive actions and improvements.
• Coordinate SSL certificate management and secrets/access management using CyberArk and Azure Key Vault.

What you'll need

• Hands-on experience in application support, production operations, or site reliability support for enterprise-grade platforms.
• Ability to troubleshoot issues across application, database, API, cloud, container, messaging, certificate, and infrastructure layers.
• Knowledge of Incident, Change, and Problem Management processes and contributing to RCA/postmortems.
• Experience collaborating with development, business, infrastructure, cyber/security, and vendor/enterprise support teams.
• Preferred experience: BFSI, Wealth Management, or financial-services technology.

Details

• Working in a global support model aligned to business-critical service windows and change schedules.