Senior MS Security Engineer - SIEM

Overview

Senior MS Security Engineer (SIEM) is an on-site managed services role focused on keeping clients’ security infrastructure and systems operational.

What you'll do

• Monitor, identify, investigate, and resolve technical incidents and problems.
• Handle client requests/tickets and resolve them within agreed SLA.
• Manage work queues, perform operational tasks, and update tickets with resolution actions.
• Log incidents early, provide second-level support, and coordinate with other teams/clients.
• Execute changes responsibly, including risk flagging, mitigation plans, and ensuring approvals.
• Audit tickets for quality, recommend improvements, and contribute to trend analysis for automation opportunities.
• Support L1 triage/escalations and assist with troubleshooting and project work as needed.

What you'll need

• Managed services experience handling security infrastructure.
• Working knowledge of ticketing tools, preferably ServiceNow.
• Active listening skills including paraphrasing and probing for more information.
• Planning skills to anticipate and adjust to changing circumstances.
• Communication ability to engage across different cultures and social groups.
• Client-focused mindset and ability to work under pressure.
• Bachelor’s degree in IT/Computing (or equivalent qualification/related work experience).

Details

• Location: Chennai, India.
• Workplace type: On-site.