Corporate Travel Coordinator | On-Site, Bangalore

Overview

Corporate Travel Coordinator supporting Optiv employees with air, hotel and ground travel reservations, ticketing and itinerary management through Sabre GDS and SAP Concur Travel.

What you'll do

• Arrange domestic and international business travel for Optiv employees, including air, hotel, and ground transportation.
• Utilize Sabre GDS to book, modify, ticket, exchange, and refund airline reservations.
• Assist travelers with itinerary changes, cancellations, schedule disruptions, and other travel-related needs.
• Interpret airline fare rules, ticketing restrictions, and applicable travel policies.
• Monitor reservations and airline schedule changes to ensure timely traveler communication.
• Ensure accuracy of passenger information, travel itineraries, and reservation records.
• Support employees with urgent or time-sensitive travel requests.
• Support SAP Concur Travel users with online booking questions, reservation issues, and basic troubleshooting.
• Maintain accurate traveler profiles and reservation documentation.
• Follow established quality-control, ticketing, and operational procedures.
• Identify technical or reservation-related issues and escalate when appropriate.
• Assist with travel process improvements and operational efficiencies.
• Provide responsive, professional travel assistance to Optiv employees at all organizational levels.
• Communicate effectively through email, telephone, and Microsoft Teams.
• Resolve routine travel issues independently while escalating complex situations as needed.
• Clearly explain travel options, fare conditions, and company policy requirements.
• Demonstrate professionalism, discretion, and sound judgment when handling confidential traveler information.
• Maintain a positive, solutions-oriented approach during travel disruptions and high-volume periods.
• Collaborate with Optiv Travel Department team members to ensure consistent service delivery.
• Ensure effective communication and handoffs between shifts.
• Follow established corporate travel policies, preferred supplier agreements, and service standards.
• Assist with travel arrangements related to corporate meetings and events as needed.
• Participate in training and continuous improvement initiatives.

What you'll need

• Minimum of 5 years of experience in corporate travel reservations or business travel agency operations.
• Required: Strong working knowledge of Sabre GDS, including reservations, ticketing, exchanges, and refunds.
• Required: Experience with SAP Concur Travel and online corporate booking processes.
• Knowledge of domestic and international airline reservations, fare rules, and ticketing procedures.
• Familiarity with corporate travel policies and preferred supplier programs.
• Strong written and verbal English communication skills.
• Excellent customer service and problem-solving abilities.
• Ability to work independently and manage multiple requests simultaneously.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Outlook, Teams, and other standard business applications.
• Ability to work scheduled hours aligned with U.S. Central Time.

Nice to have

• Previous experience supporting employees across multiple geographic regions.
• Experience working in a corporate travel management company (TMC) or internal corporate travel department.
• Familiarity with international travel documentation and entry requirements.
• Experience with Sabre quality-control processes and mid-office or back-office systems.
• Experience supporting executive travelers and time-sensitive travel arrangements.

Details

• Location: Bangalore office, on-site.
• Required on-site at the Bangalore office 3 days per week.
• Shift schedule: Tuesday 11:30 PM IST to Wednesday 6:30 AM IST; Wednesday 11:30 PM IST to Thursday 6:30 AM IST; Thursday 11:30 PM IST to Friday 6:30 AM IST; Friday 11:30 PM IST to Saturday 6:30 AM IST; Saturday 11:30 PM IST to Sunday 6:30 AM IST.