Credit Card Claims Team Manager

Overview

Lead and manage claims processing operations to ensure timely, accurate and compliant resolution of customer claims, overseeing Team Leads and frontline claims professionals.

What you'll do

• Lead and manage claims processing operations to ensure timely, accurate and compliant resolution of customer claims while delivering exceptional customer outcomes.
• Oversee Team Leads and frontline claims professionals and drive operational performance.
• Manage financial results and execute strategic transformation initiatives that improve efficiency, quality, risk management and customer experience.
• Administer corporate policies and procedures and ensure compliance with applicable laws and regulations.
• Participate in the review and recommendation of operational systems and procedures affecting assigned units, coordinating system conversions from an operations perspective.
• Directly and through staff, manage and coordinate the operational activities for assigned functional area(s)/region(s).
• Ensure quality service and effective operations support for all assigned internal and external customers.
• Lead high performance teams of entry level and skilled professionals by setting goals, providing ongoing feedback, measuring progress, recognizing success and building accountability.

What you'll need

• Bachelor's degree, or equivalent work experience.
• Typically three or more years of relevant experience.
• Thorough knowledge of operational functions, systems, procedures, and the products and/or services supported by the assigned area(s).
• Understanding of applicable Federal and State laws and regulations.
• Thorough knowledge of applicable products, programs, financial analysis and related documentation as applicable.
• Good organizational, managerial and project management skills.
• Well-developed customer relations skills.
• Excellent interpersonal, verbal and written communication skills.
• Excellent supervisory and management skills.
• Ability to manage multiple tasks.
• Experience: 8+ years, of which 3 years is team handling.

Details

• Location: Chennai, India.
• Work from a U.S. Bank location 5 days per week.