CRM Developer

Overview

Developer role within the CDI Engineering Organization CRM team, supporting Post Purchase Consumer Service & Sales Digital Product team for Contact Center and Field service operations, delivering CRM solutions in a scaled agile product team.

What you'll do

• Create detailed functional specifications and technical specifications and implement scalable CRM solutions in a global landscape.
• Support Product Managers in delivering backlog as per set prioritization.
• Optimize and integrate business processes in Contact Center and Field service operations.
• Develop and maintain scalable solutions using CRM, SAP Sales & Service Cloud integrated via cloud native microservices based architecture.
• Implement and test low-level technical solutions that are stable, scalable and deliver high performance from UX & CX perspective.
• Deliver high quality code, configurations and documents during all phases of the software development flow.
• Deliver on business requirements within the Products team in a Scaled Agile framework.
• Work closely with CRM C4C developers, CRM domain experts, SMEs, and Cloud Native developers, internal and external partners.
• Collaborate with cross-functional teams across the globe to ensure overall integrity of the system landscape.
• Follow industry best practices and release governance.
• Apply DevOps practices to ensure deployments into production on at least a bi-weekly basis.

What you'll need

• University graduate in Engineering, Management Information Systems, Business or related areas.
• 3+ years of experience as a Functional or Techno Functional in CRM solutions (SAP Service Cloud, Salesforce or similar) based on Service and Sales processes in large transformation projects.
• Hands-on implementation experience integrating CRM solutions with SAP backend applications like ERP or non-SAP applications using CPI, Microservices, BTP or similar middleware.
• Hands-on experience configuring and customizing SAP C4C solutions including Business Rules, Workflow, Approvals, ticket routing rules, KUT field and UI personalization.
• Hands-on implementation experience of REST, SOAP API Web services and standard OData APIs in C4C (must).
• Fluent in at least one of .NET, Java, Python or NodeJS, with front-end and back-end development skills.
• Very good communication, analytical and conceptual skills, and high affinity for learning.
• Proficient in data migration techniques (using Data Workbench, CSV, Mass Data Maintenance).
• Experience working alongside at least one of: Cloud platforms like Azure, Power Platform, MongoDB.

Nice to have

• Experience in test automation, testing and test tools.
• Understanding of ABSL, UI Script, UI designer in Cloud Applications Studio (SDK) to develop and deploy complex C4C solutions.
• CRM software experience, preferably SAP C4C Service Cloud / Sales Cloud.

Details

• Full-time position based in Bangalore, India.
• Flexible work hours and a hybrid work environment.