Cross Technology Managed Services Engineer (L2)

Overview

Provide second-level managed services support for client IT infrastructure and systems, focusing on monitoring, incident resolution, service restoration, and operational improvement.

What you'll do

• Monitor infrastructure and identify, investigate, and resolve technical incidents.
• Manage work queues and address incidents and requests within agreed SLAs.
• Collaborate with teams and clients to provide second-level support.
• Execute approved changes, assess risks, and document change activities.
• Audit tickets, recommend service improvements, and identify automation opportunities.
• Handle client escalations and support disaster recovery functions and tests.
• Support L1 engineers and contribute to infrastructure projects.

What you'll need

• Strong DevOps experience.
• Hands-on Infrastructure as Code experience with Terraform or similar tools.
• Experience with Azure or AWS cloud services and operations.
• Experience implementing and supporting CI/CD pipelines.
• Knowledge of Git or other version control systems.
• Scripting, automation, monitoring, troubleshooting, and incident management experience.

Details

• Location: Hyderabad.
• Work mode: Hybrid.