Cross Technology Managed Services Engineer (L1)

Overview

Provide first-line managed services support to keep client IT infrastructure and systems operational across multiple technology domains.

What you'll do

• Monitor client infrastructure and solutions for problems and errors.
• Investigate and resolve standard, low-complexity incidents and service requests.
• Provide client support through telephone, ITSM tickets, and chat.
• Perform patching and configuration changes.
• Update or create knowledge articles and optimize work processes.
• Support disaster recovery functions, tests, and project work.
• Report and escalate incidents and complete shift handovers.

What you'll need

• Entry-level troubleshooting and support experience in security, networking, data centers, systems, or storage.
• Basic knowledge of management agents, redundancy concepts, and ITIL processes.
• Good understanding of ITSM tools.
• Bachelor's degree or equivalent qualification in IT or Computing, or equivalent work experience.
• Ability to communicate and work across different cultures and social groups.
• Active listening skills and a client-centric approach.
• Willingness to work longer hours when necessary.

Details

• Work mode: On-site.
• Location: Hyderabad, India.