Crypto Operations Associate - EMEA Coverage

Overview

Crypto Operations Associate covering EMEA, responsible for daily monitoring and operational support for customer activity, crypto trading and account processes at Alpaca.

What you'll do

• Monitor and surveil all customer activity daily.
• Handle daily operational tasks including trading, new accounts and cash management functions.
• Execute cryptocurrency trades and handle exceptions (errors, corrections, etc.).
• Assist with customer onboarding, including KYC and account approval.
• Review general ledger accounts, identify and reconcile account discrepancies.
• Support the Anti-Money Laundering Program and investigations resulting from suspected suspicious activity.
• Proactively drive impactful changes across workflows, policies and tools.
• Communicate clearly with internal and external partners in an effective, tactical and insightful manner.
• Take on ad hoc duties and projects as assigned.

What you'll need

• 3+ years of relevant experience in a broker-dealer, financial services, trading or cryptocurrency operations role.
• Bachelor's degree or equivalent experience.
• Familiarity with cryptocurrency, or a strong desire to learn.
• Ability to work effectively and supportively within a team environment as well as work independently.
• Strong attention to detail and problem-solving skills, with the ability to thrive in a fast-paced environment.
• Ability to adapt to a rapidly changing business and regulatory environment.
• Enjoys challenges and taking ownership of new responsibilities.
• Inspired by Alpaca's mission and enthusiastic about supporting the customer base and growing the platform.

Nice to have

• Startup mindset for a fast-paced, high-growth environment.
• Familiarity or interest in FinTech, financial markets, cryptocurrencies, investing applications.

Details

• Global remote location.
• Core time around 9am to 5pm PT; working hours 8 hours per day.
• Holidays follow US market holidays.