Custom Software Engineer

Overview

Middleware Specialist role in Application Managed Services (AMS) responsible for end-to-end lifecycle management of middleware platforms, ensuring high availability, performance and security of integration solutions built on IBM DataPower.

What you'll do

• Provide 24x7 support for DataPower environments under AMS scope.
• Monitor system health, performance and capacity, and implement proactive measures to prevent incidents.
• Ensure compliance with ITIL processes (Incident, Problem, Change and Release Management).
• Maintain disaster recovery plans and participate in DR drills.
• Troubleshoot and resolve middleware issues within defined SLAs.
• Perform root cause analysis and implement permanent fixes to reduce recurring incidents.
• Collaborate with L2/L3 teams for escalations and complex problem resolution.
• Deploy DataPower configurations across environments.
• Validate and implement patches, firmware upgrades and security updates.
• Maintain version control and documentation for all changes.
• Conduct regular performance tuning for DataPower gateways.
• Optimize resource utilization and improve throughput for high-volume transactions.
• Identify automation opportunities for routine tasks (e.g., health checks, certificate renewals).
• Suggest enhancements to improve reliability and reduce operational overhead.
• Open PMRs with IBM Support for product issues, defects or critical incidents.
• Ensure accurate details: product version, environment, logs and error codes.
• Collect diagnostic data (trace files, logs, configuration snapshots) as requested by IBM.
• Use IBM tools such as dmpmqcfg, mqsicreatebar or DataPower export utilities for required artifacts.
• Apply interim fixes (iFix) or patches provided by IBM after validation.
• Document changes and perform regression testing post-fix deployment.

What you'll need

• Must have skill: IBM WebSphere DataPower.
• Minimum 2 years of experience in IBM WebSphere DataPower.
• Administration of DataPower including installation, upgrade, configuration, security and monitoring.
• Strong experience with WSP, MPG, SSL/TLS, WS-Security and certificate management.
• Good understanding of API security and DataPower log analysis.
• Skilled in development/enhancement using Multi-Protocol Gateway and Web Service Proxy.
• Good at running MQSC and CP commands.
• Ability to handle MQ client applications and MQ client configuration.
• Able to manage, configure and supervise MQ listeners, channels, topics, queues, MQ log files, authentication and dead letter queues.
• Able to configure high availability for MQ servers.
• Support applications with MQ connectivity issues and troubleshoot MQ-related issues.
• Basic understanding of AIX/Linux.
• Familiarity with ticketing systems (ServiceNow) and Splunk.
• 2+ years in middleware administration and AMS operations.
• Proven track record in managing critical production environments with high availability requirements.
• Experience in incident triage, SLA adherence and client communication.
• Strong analytical and troubleshooting skills.
• Ability to work under pressure and manage multiple priorities.
• Excellent communication and stakeholder management.
• 15 years full-time education.

Details

• Location: PDC3B - SEZ, Pune.
• Service delivery requires 24x7 support coverage.