Analyst I Software Engineering

Overview

Level 1 application management role supporting FEBA (Internet Banking) and Finacle Core Banking System (10.x / 11.x) in a 24x7 shift-based production support environment.

What you'll do

• Provide L1 application support for FEBA (Internet Banking) and Finacle Core Banking System (10.x / 11.x).
• Handle incidents, service requests, and problem management within SLA.
• Perform application troubleshooting and root cause analysis.
• Support FEBA / Finacle configuration, customization, and implementation activities.
• Monitor application performance and ensure system availability.
• Coordinate with OEM/vendor teams for bug fixing, patching, and upgrades.
• Support banking operations related to Internet Banking.
• Perform EOD/BOD activities and production issue resolution.

What you'll need

• More than 2 years of experience.
• Engineering, Science, MCA, BCA or any graduate degree.
• Good communication skills (written and oral).
• Experience of Finacle version 10.x support, implementation, and configuration.
• Knowledge of FEBA and Finacle Core Banking Solution.
• Knowledge of banking operation logic, SWIFT, FCY transactions, Trade Finance, EOD BOD, and Treasury.
• Knowledge and experience on backend services including JBOSS, Fincore, FI, C24, Uniserver, Config, and APDM.
• Mandatory certification in ITIL v3 / v4.

Details

• Work location: Pune (the source ATS line lists Mumbai).
• Work in a 24x7 shift-based production support environment.