Customer Account Specialist

Overview

Customer Account Specialist role in HPE Financial Services, providing professional solutions to end-users, dealers and service providers on unresolved escalated case issues received via telephone and written correspondence.

What you'll do

• Provide professional solutions to company end-users, dealers and service providers for unresolved escalated case issues received via telephone and written correspondence.
• Provide an escalation link for company field employees, executives and channel regarding customer satisfaction issues, including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel.
• Apply basic foundation of a function's principles, theories and concepts to assignments of limited scope.
• Act as a team member by providing information, analysis and recommendations in support of team efforts.
• Exercise independent judgment within defined parameters.

What you'll need

• Typically a Bachelor's degree or equivalent experience and/or 1-2 years related experience or Master's degree.
• Basic knowledge in the field of Customer Relations.
• Demonstrated verbal communication and customer service skills.
• Knowledge of microcomputer hardware.
• Basic-level knowledge of operating systems software.
• Demonstrated writing/correspondence skills.

Details

• Hybrid role, with a requirement to work on average 2 days per week from an HPE office.
• Location: Mumbai, Maharashtra, India.
• Job level: Entry.