Business Support, Customer Service

Overview

Help Desk Executive serving as the first point of contact for residents, visitors and service providers at a residential property managed by Brightstone, handling inquiries, logging and tracking maintenance requests, and coordinating with facility teams.

What you'll do

• Receive and respond to resident complaints, requests and inquiries via the My Gate application, phone, email, WhatsApp or in person.
• Log all complaints and service requests into the property management system.
• Assign work orders to maintenance, housekeeping, security or relevant vendors.
• Track the status of complaints and follow up until closure.
• Provide residents with regular updates on request status.
• Maintain accurate records of complaints, resolutions and service requests.
• Prepare daily, weekly and monthly help desk reports.
• Handle move-in and move-out documentation and resident support.
• Issue RFID vehicle stickers and track them.
• Follow up with residents on rent defaults.
• Escalate unresolved or critical issues to the Property Manager.
• Support emergency response coordination when required.
• Maintain professional communication with residents.

What you'll need

• Bachelor's degree or diploma in any discipline.
• 1–3 years of experience in customer service, facility management or residential property management.
• Excellent verbal and written communication.
• Strong customer service orientation.
• Good organizational and multitasking abilities.
• Basic knowledge of MS Office (Excel, Word, Outlook).
• Ability to handle complaints professionally and calmly.
• Strong coordination and follow-up skills.
• Attention to detail and accurate record-keeping.

Nice to have

• Experience in residential communities, apartments, gated communities or facility management companies.

Details

• Location: On-site, Bengaluru, KA.
• Scheduled weekly hours: 48.
• Reports to: Property Manager / Estate Manager / Facility Manager.
• Application: submit a tailored CV detailing relevant experience.