Customer Service Representative II

Overview

Customer Service Representative II in the Bangalore Customer Support Center, performing order processing and customer administration for North America, EMEA and APJ.

What you'll do

• Perform high-end order processing tasks for assigned regions using Oracle JD Edwards, SAP and other applications used by the function.
• Engage in activities to provide an enhanced customer experience.
• Ensure adherence to organizational procedures, policies and systems.
• Ensure performance metrics and SLAs are met.
• Adhere to daily turnaround time for orders as per set TAT guidelines.
• Ensure adherence to all internal and external processes defined.
• Proactively escalate issues that could hamper business processes.
• Solve a range of straightforward problems and analyze possible solutions using standard procedures.
• Contribute to team effort by accomplishing related results as needed.
• Handle administration, order management and quotations throughout the customer lifecycle.
• Collaborate with cross-functional teams to deliver outstanding service while maintaining high standards of accuracy and professionalism.

What you'll need

• Bachelor's degree (Arts, Science, Commerce, Business Administration) is preferred.
• 1.5-3 years' hands-on experience in Order Management.
• Strong computer skills, including Microsoft Office.
• Excellent verbal and written communication and interpersonal skills.
• Highly detail-oriented and organized with excellent analytic and problem-solving abilities.
• Able to multi-task, prioritize and manage time effectively.
• Ability to work under pressure.
• Customer orientation and ability to adapt and respond to different types of tasks.

Details

• Location: Bangalore, India.
• Standard work schedule Monday to Friday, with flexibility to work night shifts.
• Office-based work environment.
• Support operates four shifts over a 22-hour window per day.