Specialist Selene Finance

Overview

The Correspondence Router processes incoming customer inquiries and complaints, categorizing the correspondence, updating loan data, and opening MSP tasks.

What you'll do

• Process and review all incoming borrower, attorney, and authorized third-party inquiries and complaints
• Enter root cause codes for all correspondence to identify possible trends
• Open MSP tasks for Payoff and Reinstatement Quotes requests
• Update accounts with applicable codes to suppress credit reporting for payment disputes
• Send initial Investor letter for any QWR request
• Complete Verification of Mortgage Requests
• Conduct general research, including verifying loan data such as payments posted, ARM (Adjustable Rate Mortgage) adjustments, escrow disbursements, escrow analysis, and loan balance information
• Generate response letters in accordance with RESPA (Real Estate Settlement and Procedures Act) and CFPB (Consumer Financial Protection Bureau) related to general inquiries, including payment disputes, VOMs, name changes, website issues, verbal requests, etc.
• Utilize knowledge of mortgage loan documentation and escrow, RESPA and FCRA (Fair Credit Reporting Act)
• Categorize incoming correspondence and follow established assignment and escalation processes
• Assist with special projects, including audit requests

What you'll need

• High school diploma or general education degree (GED)
• One to three years' experience
• Excellent attention to detail
• Ability to multi-task and consistently meet multiple deadlines
• Strong verbal and written communication skills
• Ability to work in a team environment
• Strong customer-service orientation
• Ability to use good judgment
• Working knowledge of and experience with Microsoft Office (Word, Excel, and Outlook)
• Ability to read a limited number of two- and three-syllable words and recognize similarities and differences between words and series of numbers
• Ability to print and speak simple sentences
• Ability to add and subtract two-digit numbers and multiply and divide with 10's and 100's, using units of American money, weight, measurement, volume and distance
• Ability to apply common-sense understanding to carry out simple one- or two-step instructions and deal with standardized situations with only occasional or no variables

Nice to have

• Previous experience with Black Knight/LPS and Fiserv

Details

• Location: Bangalore