Overview
The Loss Mitigation Intake Specialist reviews and evaluates loss mitigation financial packages received from borrowers and authorized third parties, and ensures timely CFPB compliance by managing a portfolio of loans.
What you'll do
- Determine who is requesting a modification, what financial documents are required, and understand mortgage loan documents.
- Update and maintain a portfolio of loans to ensure CFPB timeline compliance in accordance with Selene and private label requirements.
- Review and upload the standard financial documents required to underwrite a file.
- Work closely with all levels of internal personnel throughout the loan modification intake process.
- Escalate facially completed financial packages for underwriting review.
- Update multiple screens in Selene's system of record.
- Liaise with the operations team, vendor management team, and auditors to resolve exceptions as required.
- Communicate with US team members and local leaders to resolve issues and maintain a smooth flow of processes.
- Establish proper records, approvals, documentation, and audit trails for all transactions.
- Ensure adherence to effective governance, compliance, and risk management frameworks.
- Manage issues to mitigate impact and risk through early detection of risk items and active team involvement.
What you'll need
- Any Bachelor's degree.
- Two to four years' related experience and/or training.
- Loan servicing/origination knowledge.
- Working knowledge of and experience with Microsoft Office (Word, Excel, and Outlook).
- Behavioural skills: adaptability, business ethics, communications, customer service, dependability, and teamwork.
Nice to have
- Previous experience with MSP, Black Knight/LPS and Fiserv.
Details
- Location: Bangalore.
- Position type: Full Time.
- Allowances: shift allowance and weekend allowance.
- Direct supervisor: Manager.
Read the full description and apply on the company’s own careers page.