Claims Associate Representative

Overview

Process and complete customer and provider submitted claims, performing basic technical, administrative, or operative claims tasks under direct instructions and close supervision.

What you'll do

• Work in a production environment where success is measured by the speed and accuracy of your work.
• Resolve customer complaints quickly and effectively, providing a complete and speedy resolution.
• Rely on functional and technical claim skills to work alongside a team of highly trained claim analysts and solve problems presented by the Cigna Global customer base.
• Build skills in problem solving, effective communication, in-depth research, root cause detection and data analysis through training.
• Become a subject matter expert on the Cigna Global claim world, including its systems, tools and processes.

What you'll need

• Bachelor's Degree in Life Science, Pharmacy, Paramedical Science, Nursing or similar.
• Fresh graduate to 1 year of experience in prior health care process or processing of US healthcare insurance claims.
• Demonstrated ability to consistently meet and exceed performance metrics such as productivity and quality.
• Adept computer skills, with experience navigating multiple systems to complete a single task.
• Intermediate to advanced skills using Microsoft Office products, specifically Excel and Outlook.
• Excellent written and oral communication skills.

Details

• Location: Bengaluru, India (work from office).
• Work shift: 17:00 to 02:00 IST (core US shift).