Associate Fraud & Claims Operations Representative

Overview

Associate Fraud & Claims Operations Representative supporting customer claims through information capture, research and status updates, within a call center environment.

What you'll do

• Support and capture all pertinent information from customers about their claims.
• Conduct research and provide updates on the status of new and existing claims.
• Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim.
• Perform routine customer support tasks, maintaining a balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment.
• Receive direction from team lead and escalate questions and issues to more experienced roles.
• Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for customers.

What you'll need

• 6+ months of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Details

• Location: Bengaluru, India.
• Posting end date: 18 Oct 2026.