GN-I&E- S&P Trust and Safety Consultant

Overview

Consultant role in Accenture's Software & Platforms practice focused on Trust & Safety strategy and operations, including AI-driven tooling for content moderation, policy enforcement and risk workflows.

What you'll do

• Lead Trust & Safety consulting engagements across industries, assessing current-state operations and identifying gaps in workflows, tooling, governance and policy enforcement
• Shape Trust & Safety strategy by evaluating client operating models, identifying structural gaps and defining a path to a mature, scalable function
• Advise senior client stakeholders on building and governing T&S operations that balance platform integrity, user experience and regulatory compliance
• Drive integration of AI into client T&S strategies by identifying where automation and AI-assisted decision-making can reduce risk, improve consistency and enable scale
• Own Trust & Safety deliverables across the AI lifecycle, including model evaluation, risk assessment, monitoring frameworks and post-training performance analysis
• Design target-state operating models including role structures, escalation paths, quality frameworks and implementation roadmaps aligned to client capacity
• Translate evolving regulatory requirements and industry best practices into actionable recommendations to strengthen client policy and enforcement frameworks
• Create proposals, facilitate workshops and working sessions, and communicate findings to both operational and executive audiences
• Collaborate with delivery, quality, training, business transformation and industry experts to shape client solutions and contribute to practice assets and thought leadership

What you'll need

• 3-6 years of experience in Trust & Safety, content moderation, platform integrity or a closely related field (in-house, vendor providers or consulting)
• Strong understanding of T&S operations including moderation workflows, policy enforcement, escalation management and quality assurance
• Familiarity with AI/ML applications in T&S such as automated classifiers, risk models or human-in-the-loop systems at a functional level
• Knowledge of the AI model lifecycle from pre-training and post-training through evaluation and monitoring, with the ability to assess model behaviour and identify T&S risks
• Experience designing or improving operating models, organization structures or process workflows
• Ability to synthesize complex operational information into clear findings and recommendations
• Strong communication and stakeholder management skills, with comfort working across cross-functional teams and presenting to senior leadership
• Consulting mindset with structured thinking, comfort with ambiguity and ability to manage multiple workstreams
• Priority skill: minimum 3-6 years of professional experience, with at least 2 years focused on AI-enabled T&S strategy and operations, operating and governance models, policy enforcement and quality assurance frameworks

Nice to have

• Prior experience in a management consulting or advisory role
• Exposure to AI governance and responsible AI principles in the context of T&S
• Knowledge of regulatory and compliance considerations around online safety (e.g., DSA, Online Safety Act, NetzDG)
• Experience working with global T&S teams and an understanding of cultural nuances in content moderation
• Background in building or evaluating T&S metrics dashboards and reporting frameworks
• Exposure to change management or training design for T&S operations teams
• MBA from a Tier-1 B-School

Details

• Location: Gurgaon / Bangalore / Hyderabad / Mumbai / Pune
• Hybrid work model with flexibility based on project needs
• Travel may be required based on client engagements
• Management level 9 - Consultant